Welcome to my website. I am a Professor of Information Systems,the Wayne C. Fox Chair in Business Innovation, Director of the McMaster Digital Transformation Research Centre (MDTRC), and Academic Director of the EMBA Program at the DeGroote School of Business, McMaster University (Hamilton, Ontario, Canada). I received my BMath from the University of Waterloo and my MBA & Ph.D. from McMaster University. I have been a faculty member at McMaster since 1998. Specializing in electronic business (eBusiness) and Human Computer Interaction (HCI), I have published over 120 papers in academic journals, books and conferences, including MIS Quarterly, Information Systems Research, European Journal of Information Systems, Information & Management, International Journal of Information Management, among others. My research interests relate to electronic commerce, human-computer interaction, adoption, interface design and the 'dark side' of information technology. In particular, my work examines the profound impact digital systems have on individuals, organizations, and society, with a critical lens on equity and inclusion. I am especially passionate about designing technologies that serve older adults, ensuring their voices and needs shape innovation. By integrating neurophysiological insights and inclusive design principles, I champion research that not only advances knowledge but also creates meaningful, accessible, and ethical technologies for diverse communities. My passion for research is matched by my passion for teaching. I view learning as a shared journey between instructor and student. I am passionate about delivering experiential, multidisciplinary and transformative learning experiences to motivate and inspire my students. I challenge my students to think critically, creatively and beyond disciplinary boundaries. In turn, students continuously ignite my passion for teaching, mentorship and personal development through collaborative discovery. I have also enjoyed taking on various administrative duties within the School to help further our educational goals. I have been humbled to serve in many administrative roles, including Director MBA eBusiness Program (2001-2002); Director of the McMaster eBusiness Research Centre (2002- 2005); Acting Director MBA Programs (2007-2008; 2011-2013), Associate Dean (2004-2010); Acting Chair of the Information Systems Area (2011-2012); Director of the McMaster Digital Transformation Research Centre (2021-present) and Academic Director of the EMBA Program (2014-present). I find it very rewarding to make a broader impact through administrative leadership.
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 Dr.
Milena Head DeGroote School of Business
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